Use Traceroute, and MTR to test connection

You and your players can test the connection quality from your computer to your Minecraft server by running the a traceroute or mtr commands on your computer. Although speed tests are important, they don’t show other important metrics like latency and packet loss. If we asked you to run the commands for support, run them as you’re experiencing issues in-game.

Test connection servers

You can test your connection with one of our test servers to help narrow down the issue.

Traceroute

Traceroute shows the routers that your data traverses to our servers.

Windows

1. Open the command prompt, also known as CMD.exe.
2. Type: tracert your-server-ip

Mac and Linux

1. Open the terminal
2. Type: traceroute your-server-ip

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Make sure to replace your-server-ip with your actual server ip. Copying and pasting the above exactly will not work.

MTR

MTR continuously runs traceroute, recording statistics over a period of time. We recommend using MTR to get the most detailed information.

Windows

1. Download and install WinMTR.
2. Start WinMTR.
3. In, Host, enter your-server-ip  See the above note.
4. Click start and let it run for at least 10 seconds.

Linux

1. Install mtr. This may vary from distro to distro, so we will leave this up to you.
2. Open the terminal.
3. Type: mtr your-server-ip See the above note.
4. Leave it running for at least 10 seconds. Press s to pause the data collection.

How to Send Us the Results

• Include your IP address
• Provide the ping and traceroute/mtr results. To copy the results in a Windows command prompt, right-click somewhere in the command prompt window, select “Mark,” highlight the text, and then press “Enter.” We recommend pasting the results into Pastebin and providing us with the URL, as our support area can cause formatting issues.